Shipping & Return Policy
- Once we ship your items, we will send you the tracking method by Email.
- We do not ship on weekends or US holidays.
- We do not ship to Post Office Boxes.
- We provide free shipping above 250 USD domestic delivery.
Returns/Exchange will be accepted within 14 days of receipt of the original date delivered to the shipping address. Returned items must not have been worn, altered, or washed; in fully salable condition and with all tickets and packaging (designer ticket/card, dust bag and any other labels or tags attached to the original merchandise.) Exchanges are accepted for the same item in a different size or color only. Intimate apparel and swimwear must be returned with the original hygienic protective strip still intact.
You may request a Return/Exchange directly from your account and just follow the instructions on the Return/Exchange form. Securely pack and seal the items and include the completed Return/Exchange form in an appropriate shipping package, print the label and sent it.
- Shipping and handling charges are non-refundable.
- We do not response for the packages are damaged or lost in transit.
- All the items with our warehouse sale discount are final sales which can not be exchanged or returned.
- We have the right to deny credit if the items returned do not meet our return policy standards.
Store Credit and Refund
Once we receive your package, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.
OR: You may choose to receive store credit in the amount of the item's last sale price with one-time-use discount coupon for next purchase. Store credit can be used by customers to pay for future purchases.
- The coupon and discount are non-refundable.